Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@serifa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns are not possible for Limited Editions, Open Editions, and Originals.

You can always contact us for any return questions.

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. To process a refund, we always require photos of the damaged product. Please note that photos of the damaged packaging alone are not sufficient.

  • Unfortunately, we cannot accept returns on sale items, gift cards, Limited Editions, Open Editions, and Originals.

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    Please note that we always require photos of the damaged product to grant a refund. Photos of a damaged packaging alone are not sufficient.