FAQs

1. About the Artists

Every artwork you purchase is a unique creation from us. Your support directly contributes to our artistic journey, and for that we are deeply grateful.

Warm regards,
Nastassja & Christian

2. Prints & Paper

Our prints are produced on high-quality, durable paper (200 g/m² / 80 lb).
We use FSC-certified or equivalent sustainable paper wherever available, ensuring both premium quality and environmental responsibility.

3. Frames

Framed prints are ready to hang and crafted from responsibly sourced natural wood.
Each frame highlights the artwork with its distinctive wood grain.
Prints are mounted behind premium Plexiglass for protection and durability.

4. Sizes

Prints are available in the following formats:

- 30 × 40 cm / 12 × 16″
- 50 × 70 cm / 20 × 28″
- 70 × 100 cm / 28 × 40″

5. Delivery

- Free worldwide shipping on all prints.
- Estimated delivery time is shown at checkout.
- Tracking information will be provided once your order is shipped.
- Prints are securely packaged, rolled, and wrapped in protective paper.

6. Delivery Times

Delivery times may vary depending on the destination and local postal services.
If your order is delayed beyond the indicated timeframe, please contact us at hello@serifa.com – we are happy to help.

7. Duties & Taxes

Import duties, customs fees, or local taxes may apply depending on your country of residence.
These costs are the responsibility of the customer.

8. Payment

Payments can be made via debit/credit card and other methods offered at checkout.
For your security, card details are never stored by us – they are processed exclusively between your bank and the payment provider.

9. Damaged Deliveries

If your print arrives damaged, don’t worry.
Please send us photos of the damaged item (and packaging) to hello@serifa.com.
We will arrange a replacement at no extra cost.

10. Exchanges & Returns

We do not offer direct exchanges.
If you wish to order a different product, please use our 30-day return policy (see Refund Policy) and place a new order.

11. AI in Our Art

Our works are digital mixed media, combining traditional and contemporary techniques.
AI tools are part of our creative process – always guided by our own artistic vision.

12. Signature Grain

Some artworks feature a characteristic grain effect.
This is an intentional stylistic choice, not a printing defect.

13. Didn’t Find What You Saw?

If you saw an artwork on Instagram or elsewhere and can’t find it in our shop, simply contact us.
We’ll do our best to find a solution for you.

14. Still Have Questions?

If anything remains unclear, feel free to reach out at hello@serifa.com or via Instagram.
We are always here to help.